Refund policy

Returns & Refund Policy

Last updated: August 6, 2026

Thank you for shopping with Vibramodern. We want you to be completely satisfied with your purchase. This Returns & Refund Policy explains when returns, replacements, and refunds may be available.

1. Return Eligibility

You may request a return for eligible physical products within 14 days of receiving your order.

To qualify for a return, the item must:

Be unused and unworn.
Be in its original packaging.
Be in resalable condition.
Include all original accessories and components.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

Products that have been used, worn, damaged, or altered after delivery.
Personalized or customized products.
Clearance or final sale items, where indicated.
Gift cards.
Any items that are not in their original condition due to customer misuse.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and its packaging.

After reviewing your request, we may provide a replacement, store credit, or a full refund at no additional cost to you.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

5. Return Shipping Costs

Unless the return is due to our mistake, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Vibramodern is not responsible for returned packages lost during transit.

6. How to Request a Return

To request a return or refund, please contact our customer support team before sending any item back.

Email: support@vibramodern.com

Please include your order number and the reason for your request so we can assist you as quickly as possible.

7. Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Submitting an unnecessary or fraudulent chargeback before contacting us may delay the resolution process and could result in restrictions on future purchases.

8. Changes to This Policy

We reserve the right to modify this Returns & Refund Policy at any time.

Any updates will be posted on this page with the revised "Last updated" date.

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